Privacy policy

Version: November 2026

1. Controller

Email: info@luacad.com – also for all questions about data protection.

2. In brief

• This website uses no analytics and no advertising services and sets no cookies for such purposes.
• No fonts are loaded from third-party servers; the site uses the fonts of your device.
• We only process personal data as far as needed to deliver the pages, or when you send us something (free trial, contact form, email).
• We do not sell data and do not pass it on for third-party advertising.

3. Website hosting

The website is hosted by Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA. When you open a page, Webflow processes technically necessary data such as your IP address, date and time, the page requested, the referrer and browser details, to deliver the page and keep the service secure.

The legal basis is our legitimate interest in a secure and fast website (Art. 6(1)(f) GDPR). Webflow is certified under the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework; transfers to the USA are based on it. According to Webflow, it does not set any cookies on its customers' websites.

4. Free trial

For the free trial we ask for your name and email address, optionally your company and phone number, plus the edition chosen (LuaCAD 2D or 3D) and the language. Purpose: to provide the free trial – after you submit the form you go straight to the download, and we also send you the link by email – and to accompany you with a few emails during the 14-day trial (immediately, after 1, 5 and 13 days).

There is no confirmation email. The legal basis is your consent (Art. 6(1)(a) GDPR). You can withdraw it at any time – via the unsubscribe link in every email or by emailing us.

The form and the emails are handled by Brevo SAS, 17 rue Salneuve, 75017 Paris, France, as our processor. According to Brevo, the data is stored in data centers in the European Union. Brevo may use sub-processors outside the EU; the safeguards under Art. 46 GDPR named in Brevo’s privacy policy apply.

We delete your details when you withdraw your consent, and otherwise no later than 12 months after the end of the trial, if no license agreement is concluded. If you buy a license, we continue to process the data to perform the contract (Art. 6(1)(b) GDPR).

5. Contact form and email

When you write to us via the contact form or by email, we process your details (name, email address, optionally company and your message) to answer your request. The contact form is transmitted to us via Webflow (see section 3). The legal basis is Art. 6(1)(b) GDPR if your request concerns a contract, otherwise our legitimate interest in answering (Art. 6(1)(f) GDPR). We delete the details no later than 12 months after the request has been handled, unless a legal retention obligation applies.

6. Online help and videos

The online help is at help.luacad.com and the website videos are at media.luacad.com – both are our own pages, and we use Cloudflare, Inc., USA, as the service provider for running them. We do not embed any video platform (such as YouTube or Vimeo) and set no cookies for the videos. The videos play without sound and are only loaded when they scroll into view; if your system is set to reduce motion, you only see a still image. When you access them, Cloudflare processes technically necessary data such as your IP address (Art. 6(1)(f) GDPR). Transfers to the USA are based on the EU-U.S. Data Privacy Framework or on the EU Commission's standard contractual clauses.

7. Your rights

You have the right of access, rectification, erasure and restriction of processing, the right to data portability and the right to object to processing based on legitimate interest. You can withdraw consent at any time with effect for the future. To do so, write to info@luacad.com.

You can also lodge a complaint with a data protection supervisory authority, in particular in the country where you live or work. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).

8. Obligation to provide data

Providing your details is voluntary. Without a name and email address, however, we cannot provide the free trial or answer a request.

9. Changes

We update this policy when the website or the services used change. The version published here applies.